Apex

Features Apex

Apex provides a comprehensive summary and management interface for a critical communication systems by integrating SNMP-enabled elements and TASC Systems’ remote monitoring platforms into a unified framework.Deploy on your termsApex is the most flexible system management package available.
Deployable in a conventionally as an On-Premise server application, As a Hosted Application (SaaS Model), or as a Hybrid High Availability Solution.Complete ControlApex gives the user complete control over their system.
Using industry standard protocols Apex provides the only aggregated element interface regardless of equipment manufacture.Unlimited SNMP SupportUnlike other software products available Apex offers unlimited access to SNMP devices.
With essentially every IP device being able to communicate via SNMP, Apex can monitor and manage every node on a network.Direct Equipment InterfaceApex is proud to host the largest number of direct monitoring and control interfaces for 3rd party products.Multi-Site ManagementIf you have one or one thousand critical locations Apex will work for you.
With an unlimited number of total connected devices Apex does not get more costly or difficult to use the bigger your network gets.Mission Critical RedundancyApex is built from the ground up for stability and high availability.
For On-Premise deployments where 24/7 up time must be guaranteed High Availability and Disaster Recovery can be achieved by either implementing additional redundant servers or leveraging the cloud using a hybrid deployment scheme.Service / Trouble TicketsUsing the optional ticketing module in Apex you can enable your network support staff with the ability to better manage your service issues or users inquiries.
Either manually create tickets through the service portal or create them automatically based on existing logic events.
Once a ticket is created you can handle it as you wish.
The system has the ability to manage, sort and assign tickets to configurable groups such as departments / sub-contractors, or to a single staff member.
Additionally, you can generate generic responses to requests to not only save time but ensure users or customers know their issue has been received and is getting attention.
For solutions to common issues or for circulating support information such as technical manuals, you can utilize the ‘FAQ’ feature to create a central knowledge base within your system.Maintenance Cycle ManagmementFurther by utilizing the optional Apex Ticketing Module you can automate the maintenance of critical infrastructure by generating routine maintenance notices.
Capture important information using the knowledge archive such as service history or repair manuals to make site visits easy.
With Apex’s responsive web UI all the information is available on your phone just as it is on your PC.Industrial Internet of ThingsThe Industrial Internet of Things (IIoT), also known as the Industrial Internet, brings together brilliant machines, advanced analytics, and people at work.
It’s the network of a multitude of devices connected by communications technologies that result in systems that can monitor, collect, exchange, analyze, and deliver valuable new insights like never before.
These insights can then help drive smarter, faster business decisions for industrial companies.